SOFTAL systems are not stand-alone units. They perform their tasks within production lines that rely on each individual component, and a machine standstill can quickly generate high costs. In the event of a service call, a sustainable solution must be found quickly and on location.

We have a unique network of comprehensively trained service professionals at our disposal. Our partners are located in strategically chosen countries, which allows us to be personally present at international locations within hours. In addition to the experts at our sales locations, we have specialized service locations with service engineers who have hands-on experience with our technology. To enable our partners’ service engineers in the best possible way, SOFTAL offers frequent training courses in Hamburg.

The name SOFTAL is synonymous with premium quality systems and a high level of customer satisfaction all over the world. We are determined to live up to our good name in the future, even with an ever-increasing number of systems in operation worldwide and their global deployment. The goal is clearly defined: Maximum customer satisfaction through maximum service quality.

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From 01.01.2024, SOFTAL will be switching to a new enterprise resource planning system (ERP).
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