Support

SOFTAL systems are not stand-alone units. They perform their tasks within production lines that rely on each individual component, and machine standstill can quickly generate high cost. In the event of a service call, a sustainable solution must be found quickly and on location.

We have a unique network of comprehensively trained service professionals at our disposal. Our partners are located in strategically chosen countries, which allow us to be personally present in international locations within hours. In addition to the experts in our sales locations, we have specialized service locations with service engineers that have hands-on experience with our technology. To enable our partners’ service engineers in the best possible way, SOFTAL offers frequent training courses in Hamburg.

The name SOFTAL is synonymous with premium quality systems and a high level of customer satisfaction all over the world. We are determined to live up to our good name in the future, even with an ever-increasing number of systems in operation worldwide and their worldwide deployment. The goal is clearly defined: Maximum customer satisfaction through maximum service quality.